This is a bit of a Grumpy Old Lady rant about technology these days. I have always been able to laugh at myself, but these days, when I’m not super angry and frustrated at some piece of technology or technology company, I’ve been laughing a lot.
Wikipedia tells me that “Computer rage refers to negative psychological responses towards a computer due to heightened anger or frustration. Examples of computer rage include cursing or yelling at a computer, slamming or throwing a keyboard or a mouse , and assaulting the computer or monitor with an object or weapon.“
I don’t think I’m ever specifically angry at my computer, but sometimes new devices make me angry and frustrated. Why does the new streaming service we have lag, why won’t my printer connect, and why does my phone sometimes get very large letters on it? I feel the rage bubbling.
Also, I like to type with all of my fingers, not tap with one finger or thumb to text, and WHY do people laugh at the way I SWIPE on my phone to get something working?
The Urban Dictionary tells me that TECH RAGE is “an overwhelming emotion caused by frustration with one or more technological devices“. I will add to that “or technical support services”
I think that’s the correct description – an overwhelming emotion, and frustration, and not just one type of device. Yes, that’s what I’ve got.
First of all, I would like to point out that although I am retired and not a lover of gadgetry – I do love a puzzle – and I do have a graduate degree in Information Technology. (Maybe not from this decade – oops – or even this century or millennium). This is a reminder for my children – who may occasionally roll their eyes and groan when I make an old person fail with technology.
My specialty in my career in Information Technology was making it easy to use – and easy to understand! So perhaps the world needs me again – because there may be occasions when I am truly technically lost. Now, I confess – I remember using punch cards, I remember when a laptop was a big heavy thing, and my car phone was the size of a shoebox. But I’m not a dinosaur, honest!
First of all, I may have a bit of an attitude about Apple. I remember doing some consulting for Apple in the 1990s – thinking “This company is going nowhere”…….Well, I called that wrong!
But it was true at the time, they were struggling – their operating system wasn’t very impressive, and their equipment was clunky and uninspiring and it wasn’t a happy place to visit. Maybe that’s why I had a longstanding aversion to Apple products! That, and Apple’s “batterygate” – it’s former strategy of deliberately slowing down old iPhones, and it’s strategy of using proprietary technology – like that charging cord that won’t fit any of the other devices in my household. That just isn’t right! I feel the tech rage starting again………
– But then – down at the hospital waiting room, some 90ish year old ladies were making fun of my android cell phone. They snootily swished through their apps on their iPads.
My Fancy New IPhone
I recently received a swooshie new Iphone. I am excited to improve my photography, and hopefully learn some new features. My husband was wise enough to buy me a fancy case for it and I also received a pretty bag to carry it in. So far So good.
Three of my kids were home when I opened the gift, but one was away – so I sent him a new text – “I got a new phone”. He didn’t respond, but we spoke in the meantime over another phone, so I continued to text every day or so.
He didn’t respond.
After a few days, I got a phone call from someone I didn’t know saying “who is this and why are you texting me?”
On that same day we headed out on a road trip using Siri to guide us. At some point along the way I believe I got some snowdrops or coffee on the screen. When we tried to get directions restarted, I discovered that the screen was ginormous! I couldn’t reduce the font, and I couldn’t read anything on the screen or even turn the phone off. From my husband’s phone, I called my daughter who was at the top of a ski hill, 3000kms away. She couldn’t stop laughing and told me to tap the phone screen with three fingers – which eventually worked. In the meantime I had called the emergency service by accident.
Calling Tech Support
What is your experience in calling tech support for your services?
- On one occasion my husband called his office tech support for issues with computer connectivity. The support person asked him if we had any teenagers at home to help us.
- On another occasion I was trying to get replacement remotes for our satellite TV service. The tech support person asked if I had ever had problems with wristwatches and clocks stopping near me. He was thinking that perhaps I had a magnetic aura or something.
- Recently we changed from Cable TV to streaming. It didn’t work properly and when I waited on hold for (exactly) 29.5 minutes – the message repeated several times while I waited on hold was – we are experiencing a high volume of calls currently, your business is very important to us, all our tech support personnel are located in Canada and they will not tolerate any abusive behaviour and will terminate the call if the conversation becomes abusive. Why do they need to tell me their employees are all in Canada, and most importantly why are all of their customers angry? I’ve never not waited on hold with this company, so if our business is so important why are we always on hold?
- Finally, we recently tried to install satellite TV at our island cottage. The support person told us the technician would be coming by to install it. It’s an island, we said, and it’s winter. The technician will take the ferry, she said. We smiled at the thought of a ferry finding our island, perhaps there is an icebreaker we didn’t know about!